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Given product nature, refund or return of merchandizes is not allowed unless proven defect or when the product is returned in its original packaging. Refund of products must be made within 7 days after purchase.

We also offer warranty for 7 days. This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear, scratches and tear, etc. caused by the owner are not covered under this warranty.

Detailed uncovered area:

  • Normal wear, scratches and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product

Customers have to exchange proven defect products though respective retailers with original sales receipt or contact our customer service though email ( to arrange an exchange.


Customer Service:

Tel: (852) 3488 0629

Return Address:

Tai Cheong Machinery Trading (Attn: Product Return Team)

Rm 1905, Nam Fung Centre, Castle Peak Rd,

Tsuen Wan, NT, Hong Kong

Tel: (852) 3488 0629